Serendipity Cake Company
Allergen Policy
At Serendipity Cake Company, we take the safety and well-being of our customers very seriously. We are committed to providing high-quality, delicious cakes while minimising the risk of allergens. However, due to the nature of our kitchen, we cannot guarantee that any of our products are completely free from allergens. Please read our allergen policy carefully to understand our practices.
1. Common Allergens in Our Products
Although we store allergenic products separately, it is possible that our cakes, toppers and baked goods may contain or come into contact with the following common allergens.
•Cereals/Wheat (Gluten)
•Dairy (Milk, Butter, Cream)
•Eggs
•Nuts (Almonds, Hazelnuts, Walnuts, Pecans etc.)
•Peanuts
•Soya
•Sesame Seeds
•Sulphites (Sulphur Dioxide)
•Lupin
2. Cross-Contamination Risk
While we take every precaution to avoid cross-contamination, all of our products are made in a shared kitchen space where allergens may be present. We cannot guarantee that cross-contamination will not occur, even with our thorough cleaning procedures.
3. Customer Responsibility
When an order is taken either over the phone or by email you will be asked whether there are any allergies or intolerances (Food Hypersensitivities) as well as whether there are any coeliacs who may consume the cake.
It is also the responsibility of the customer to inform us of any allergies or dietary restrictions at the time of ordering. We will make every effort to accommodate special requests; however, we advise that individuals with severe allergies refrain from consuming any of our products if they have concerns about cross-contamination.
4. Custom Orders
For customers with specific allergen requirements (e.g., gluten-free, nut-free, dairy-free), we can provide custom orders with ingredients that meet those needs. Please be aware that while we can use alternative ingredients, we cannot guarantee a 100% allergen-free environment.
5. Ingredient Transparency
We are happy to provide a full list of ingredients for each of our cakes either on delivery or when you pick up your cake. Online cake topper orders always include an ingredient list both at point of sale and with your delivery. If you have any specific questions about allergens, please contact us in advance, and we will be happy to provide additional details.
6. Food Safety
All of our products are prepared and baked according to the highest food safety standards. We also adhere to local regulations regarding allergen labeling and food handling practices.
7. Disclaimer
By purchasing from Serendipity Cake Company, customers acknowledge that they understand the risks associated with allergens and cross-contamination, and agree to hold Serendipity Cake Company harmless in the event of an allergic reaction.
If you have any questions or concerns about allergens or specific ingredients in our products, please don’t hesitate to reach out to us.
Thank you for choosing Serendipity Cake Company. We appreciate your understanding and cooperation.